Pet Products – FAQ

Frequently Asked Questions

Do you have a return policy?

All our products have a 30 day return policy where you return the unused product within 30 day of purchase. Please send us an email to sales@activpowerinc.com requesting a Return merchandise Authorization prior to return. We do not pay for return shipping.

Order Cancellation?

We understand that you may change your mind after placing an order. If that happens, simply send us an email to sales@activpowerinc.com cancelling the order. Please include all the order details. If we have not shipped your product then we will cancel and refund you your fee. If the product has shipped, then please follow the return policy instructions.

Tell me about your shipping?

We use United States Postal Service for all orders, Domestic and International. Shipping is free within the United States for all our products that meet minimum order volumes. International orders are charged shipping fees that vary from $35/- to $100/- depending on destination. International shipping fees are invoiced to the customer separately after the primary order has been placed online since the fees are higher and vary widely. Shipping is done as soon as the international shipping fees are paid.

Are you available to answer specific questions?

Yes! Always! Simply email driyer@activpowerinc.com with your question and your contact phone number and you will be contacted to help you with your specific question.

What programs do you have to support Dog Sports?

We are a major supporter of United Schutzhund Clubs of America’s premier 3 championship events. The Working Dog Championships, The GSD Sieger Show and the GSD National Championship. In addition, we support all breeders, trainers and dog clubs of every kind through our ActivPower Partner program where these entities can earn rewards using our products by their club members and clients. We are active in the law enforcement community through our ActivPower Super Dog program where we teach officers how to keep their K9’s strong, mission ready and injury
resilient throughout their service lives. We conduct educational seminars and post educational videos on the 3R’s Power program teaching about athletic power conditioning, nutrition and supplements. To get information or learn more reach out to us through the contact form on our website.

Where do you manufacture your products?

Our Atlas and ActoRub-K9 products are manufactured by us in our own manufacturing plant right here in Loudoun County, Virginia, USA. ActoBands are made by an overseas contract manufacturer based on our patented designs. Both Atlas and ActoRub are registered as Animal remedies and our manufacturing plant conforms to FDA regulatory oversight. All our ingredients come from screened and certified vendors located in the US and overseas and are regularly audited by independent testing labs for purity and quality.